Help Desk/Desktop Support Analyst

Edgewater Federal Solutions is seeking an Intermediate Information Systems Specialist to serve as a Desktop Support Analyst supporting our federal client. This full-time, onsite position is based in Washington, D.C. and works a set first-shift schedule, Monday through Friday. The analyst will operate within a Tier 2/3 desktop support organization, interface with internal customers and technical support teams, and deliver high-level executive service. The role may require on-call rotation for emergency hardware issues, occasional travel, weekend work, and overtime.