Member Service Representative

Position Summary As a Member Service Representative, you will be interacting with our members on a day-to-day basis. Opening and closing member accounts, starting loan applications, and processing their transactions. You will provide excellent customer service through the lobby and drive thru. At the end of each day, you will balance your drawer and verify totals. The goal of this position is to ensure our members are promptly and professionally served. This position offers a staring hourly rate of $18/hr. Work Schedule This is a 40-hour per week, full-time position, with rotating Saturdays. Work times are between 8:45am - 5:15pm Monday through Friday, and 8:45am 12:15pm on Saturdays. Key Responsibilities Handle deposits, withdrawals, payments, and transfers. Answer questions and provide account support. Set up new accounts and update member information. Refer members to loans, credit cards, and other services. Help members with problems or escalate when needed. Balance cash drawers and follow security procedures. Assist with online banking, mobile apps, and card issues. What We Offer Competitive pay based on experience Comprehensive benefits package (medical, dental, 401(k), etc.) Paid time off and company holidays Opportunities for professional growth and advancement Supportive, collaborative work environment