Accounts Receivable Specialist I

ESSENTIAL DUTIES Collaborate with the AR Manager and Senior AR Specialist to support collections efforts and reduce aging balances Identify trends or recurring issues impacting accounts receivable processes and recommend process improvements Provide guidance and support to entry-level AR Specialists on standard procedures and best practices Build and maintain positive relationships with customers, effectively handling inquiries and requests. Review, enter, and reconcile daily payments; process adjustments and credits to invoices as needed. Respond to incoming requests from both customers and internal employees; assist with calls on the accounting phone line. Reach out to carriers for necessary paperwork, audit customer accounts, and identify when customer contact is required. Create aging statements and prepare other customer-requested reports. Manage and resolve open issues on customer accounts promptly. Conduct a minimum of 10 collections calls per week and monitor customer compliance. Review loads for billing, confirm customer requirements are met, and submit invoices through the requested method. Project upcoming payments to assist in cash flow management. Verify and record payments, maintain accurate records, and ensure timely and accurate transactions. Set up and maintain customer accounts in the accounting systems. Prepare journal entries, reconcile general ledger, or bank accounts regularly, and monitor cash flow. Respond to customer inquiries, resolving concerns or discrepancies. Assist in year-end, monthly, or quarterly accounting procedures. Ensure all financial activities comply with accounting standards and company policies. Other duties as assigned.