Reservations Agent

About Treetops Resort: Nestled in the heart of northern Michigan, Treetops Resort offers a sanctuary for adventure and relaxation. Our award-winning destination is renowned for its exceptional hospitality, breathtaking landscapes, and a wide array of recreational activities. At Treetops Resort, we are committed to providing unforgettable experiences for our guests, whether they are seeking thrilling outdoor adventures or a peaceful retreat. Join our team and be part of creating memorable moments in a place where luxury meets the great outdoors. About the Position: The Reservations Agent provides essential administrative and operational support to the reservations team, helping ensure accurate bookings, smooth guest communications, and efficient office operations. This role plays a key part in delivering spectacular guest service while supporting revenue and occupancy goals. Key Responsibilities: Assist with daily reservations processing, including data entry, modifications, cancellations and compiling reports. Maintain accurate guest records, rate codes, and reservation notes. Conduct daily arrival/departure/booking audits Daily deposit/cancellation/no show/waitlist processing Respond to guest inquiries via phone, email, and internal systems in a professional and timely manner. Support training and onboarding of new reservations staff. Maintain organized digital and paper files in compliance with company policies. Coordinate internal and external communications. Other tasks/projects as assigned.