Field Support Specialist (On-Call)

Job Title: Field Support Specialist (On-Call)

Reports To: The Field Support Specialist (On-Call) will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

Job Overview:

The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a “floating” capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage. The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office services functions. This position is based out of a specific client “home office” and sent to different client sites at short notice as needed. Flexibility and adaptability are keys to success for this position.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

• Provides 5-star customer service to all employees (in all forms of communication). • Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors. • Assists with light facilities duties as needed, such as but not limited to assisting customers in opening troubleshooting tickets, helping order supplies, stock kitchens/service areas with supplies. • Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. •