Director, Customer Insights

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Insights based in United States. The Director, Customer Insights will lead a strategic function focused on turning customer, commercial, and market data into actionable insights that drive growth and stronger business decisions. This senior leadership role will shape the vision, operating model, governance, and capabilities of the Customer Insights organization. You will serve as a trusted advisor to Sales, Key Account Management, Marketing, Commercial Operations, and senior leadership. Your work will influence commercial planning, customer segmentation, sales effectiveness, resource allocation, and strategic growth initiatives. The role combines people leadership, analytics, commercial strategy, stakeholder influence, and innovation in a highly matrixed environment. You will build scalable reporting, measurement, and intelligence capabilities while introducing new approaches to automation, visualization, predictive analytics, and customer intelligence. This is an opportunity to lead a high-performing team and turn complex information into decisions that create measurable commercial and customer impact.