International Order Management Specialist

Job Summary

An International Order Management Specialist will be an Individual contributor role responsiblefor managing end-to-end lifecycle of global customer orders, process import/export documentation, coordinate cross-border logistics, and resolve supply chain issues. This role frequently requires ERP/SAP proficiency and is central to maintaining global trade compliance.

Key Responsibilities:

- Adherence to all company policies and procedures. - Accountable for Order to Cash processing activities related to International Indent orders.

- Responsible for daily end to end execution of International Order management routine activities including

- PO creation activities in ERP system, including accurate and timely processing of PO’s with suppliers , documentation, validation of quotation & shipment details. - Co-ordinate with Suppliers, Shipping lines and freight forwarders for shipments and resolving queries and issues of customers related to shipments. - Co-ordinate with suppliers on shipment status and dispatch of documents - Sales Oder creation activities in ERP including accurate and timely processing of Indent Sales Orders, Customer PO verification, Invoicing and amendments if any - Sharing of order acknowledgement & shipment details including ETD/ETAs with respective stakeholders and customers - Preparing and reviewing export/import documentation (eg Commercial Invoices, Packing Lists, and Bill of Lading) for regional customs clearance - Completion of all GRN activities in ERP system including Batch creation - Identification of damaged /quarantine material and blocking in ERP - Sharing of regular updates on shipment status with stakeholders / customers - Co-ordinate with bank on release of documents (as and when required)

- Publish /share Order status trackers with stakeholders - Ensure KPIs are met - Assist demand planning and inventory control - Support the business operations on assignment basis - Ensure compliance with company policies and regulatory standards.