Member of Technical Staff | Observability & Reliability

ABOUT THE ROLE

At Avra, every technical IC is a Member of Technical Staff (MTS). The title doesn't put anyone in a silo: you own systems and outcomes, not steps in a function, and you keep building depth in your area.

In this role, you'll join the Platform team as our go-to expert on observability and reliability. Our customers make real-time decisions based on our responses, so when we're down, their operations stop. Avra's cloud is just one more dataplane, alongside the dataplanes we operate inside customer environments — so observability and reliability have to work the same way everywhere.

WHAT YOU'LL DO

- Evolve our observability stack for logs, metrics, traces, and alerting.

- Make sure every dataplane, in our cloud and on-premise, reports its active release, health, heartbeat, logs, metrics, and usage to the control plane.

- Bring telemetry into customer clusters within a model where agents only make outbound connections.

- Detect drift between the desired state and what's actually running in each environment.

- Monitor the health of our deployment and runtime agents.

- Provide visibility into ephemeral workloads, such as the Ray clusters that run our batch inference.

- Define SLOs, lead incident response and postmortems, and reduce MTTR — including when a fix requires coordinating with the customer.

- Reduce telemetry cost: less redundant data, more useful signal.

HOW WE MEASURE SUCCESS

- 99.9% serving availability, with incidents trending down.

- MTTR, including on-premise incidents.

- Near-zero drift between desired and actual state.

- All agents active and reporting, across every dataplane.

WHAT WE'RE LOOKING FOR

- Deep experience with OpenTelemetry and observability backends.

- Hands-on practice with SLOs, error budgets, actionable alerting, and incident management.

- Strong experience with Kubernetes and infrastructure as code (Terraform / Helm ).

- Experience operating software in environments you don't fully control.

- Production-quality code and reviews, and a willingness to operate what you build.

NICE TO HAVE

- Shipping software to customer-hosted Kubernetes (e.g., Helm, outbound-only connectivity).

- GCP or GKE, AWS or EKS.

- ML multi-node/multi-cluster workloads in production.

- Financial services or regulated environments.