Dutch speaking Customer Support Operator for B2B clients(m/f/d)

Responsibilities:

- Be the go - to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial - Gather valuable feedback from clients and become our eyes and ears in the market - Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow - Build genuine partnerships with each customer - we're not just processing orders, we're building relationships - Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement - Jump into working groups to help shape new functionality development and testing - your ideas matter here - Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation

Requirements:

- You are native Dutch speaker and English B1 - Strong knowledge of the company's business processes in customer service - Strong communication skills (at least 1 year of experience working with clients) - Minimum knowledge of automotive industry

Will be a plus: - Ability to use automobile spare parts catalogs (TecDoc) - Ability to use special technical sites for spare parts selection (p.ex. partlink).

- Full time contract (40 hours a week) - Monday-Saturday 8:00am - 20:00pm (CET), 8 hours rotational shift, 2 days a week days off; - Annual vacation of 25 working days and 1 additional day off on your birthday - Day off on Municipality day and Carnaval - Meal Allowance (8 euros per working day) - Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates). - Mental Wellbeing Program through the OpenUp platform - AUTODOC corporate discount for purchasing car parts at special rates for personal use - Exclusive retail discounts via our ‘Benefits at Work’ portal - Learning & Development (over 650 courses on soft and hard skills on our e-learning platform) - Free English and German language classes (after probation period) - Flexible working hours and hybrid work

This job was posted on 15.10.2026, and is considering applications up to 6 weeks from this date.