Customer Engagement Specialist(m/f/d)

- Drive global end-to-end management, tracking, and strategic analysis of NPS (Net Promoter Score) and CES (Customer Effort Score). - Identify underlying technical bugs and procedural friction points by systematically analyzing low customer scores. - Capture qualitative insights from detractors and promoters through voice surveys, follow-up calls, and multi-channel feedback mechanisms. - Analyze customer contact histories and Call Center (CC) verifications to uncover systemic issues driving detractor sentiment and quantify their impact on NPS. - Escalate emerging positive and negative customer trends to leadership with actionable recommendations for operational improvement.

- Experience: 2+ years of experience in Project Management, Customer Experience (CX), or Customer Insights roles. - Languages: English (B2+ level), Russian (B2+ level). - Hard Skills: Advanced proficiency in Microsoft Office / Google Workspace, hands-on experience with modern AI productivity tools (e.g., Claude, Grok, ChatGPT), and familiarity with CX/NPS platforms (e.g., Qualtrics or similar), basic-to-intermediate skill in Excel/Google Sheets (pivot tables, standard formulas) or BI tools (Power BI, Tableau) to visualize survey trends. - Soft Skills: Strong analytical mindset, high emotional intelligence (empathy), proactive ownership, exceptional cross-functional collaboration, and communication skills, ability to translate raw customer feedback into clear, actionable requirements.

- Competitive salaries based on your professional experience - Fast growing international company with stable employment - Annual vacation of 26 working days and 1 additional day off on your birthday - A cafeteria benefits system that lets you choose from options such as life insurance, private medical care, a sports card, cinema tickets, and more - Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions - AUTODOC Corporate Discount (up to 500 Euros per annualy) to order parts for their own use at special discounted rate - Retail discounts of up to 75% on travel, technology, fashion and much more - Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching - Free English and German language classes

This job was posted on 15.10.2026, and is considering applications up to 6 weeks from this date.