Customer Engagement Specialist(m/f/d)

- Drive global end-to-end management, tracking, and strategic analysis of NPS (Net Promoter Score) and CES (Customer Effort Score). - Identify underlying technical bugs and procedural friction points by systematically analyzing low customer scores. - Capture qualitative insights from detractors and promoters through voice surveys, follow-up calls, and multi-channel feedback mechanisms. - Analyze customer contact histories and Call Center (CC) verifications to uncover systemic issues driving detractor sentiment and quantify their impact on NPS. - Escalate emerging positive and negative customer trends to leadership with actionable recommendations for operational improvement.

- Experience: 2+ years of experience in Project Management, Customer Experience (CX), or Customer Insights roles. - Languages: English (B2+ level), Russian (B2+ level). - Hard Skills: Advanced proficiency in Microsoft Office / Google Workspace, hands-on experience with modern AI productivity tools (e.g., Claude, Grok, ChatGPT), and familiarity with CX/NPS platforms (e.g., Qualtrics or similar), basic-to-intermediate skill in Excel/Google Sheets (pivot tables, standard formulas) or BI tools (Power BI, Tableau) to visualize survey trends. - Soft Skills: Strong analytical mindset, high emotional intelligence (empathy), proactive ownership, exceptional cross-functional collaboration, and communication skills, ability to translate raw customer feedback into clear, actionable requirements.

- Full time contract (40 hours a week) - Monday – Friday, 9:00am - 18:00pm, 2 days a week days off - Work location: Chișinău, in office - Competitive salary based on your professional experience - International career in a multicultural environment with lots of opportunities to grow - Professional growth - 650 e-courses focusing on Leadership and different soft skills - Free company events and activities - Free English and German language classes - Annual vacation of 28 calendar days + a day off on a birthday - Fruit days.