Senior Learning & Development Specialist

Senior Learning & Development Specialist | Location: 11149 Research Blvd, Austin, TX, 78759| Schedule: Monday- Friday: 7:30AM-4:00PM | Salary Range: $70,000-$87,500 | FLSA Status: Exempt

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. We’re looking for a Senior Learning & Development Specialist with strong instructional design experience and hands-on expertise with Articulate Rise and Articulate Storyline to create engaging learning experiences and support employee development.

What You'll Do

Learning & Development

- Independently lead and manage learning and development projects from needs assessment through implementation, evaluation, and continuous improvement. - Partner with department leaders and stakeholders to identify performance gaps, learning opportunities, and development needs across the organization. - Design, develop, and deliver high-quality learning solutions, including instructor-led training, virtual learning, blended learning, e-learning, job aids, and performance support materials. - Serve as a subject matter resource for instructional design, adult learning principles, facilitation techniques, and learning technologies. - Facilitate complex training programs and presentations for employees, leaders, and cross-functional teams. - Collaborate with subject matter experts to translate technical and operational content into engaging and effective learning experiences. - Evaluate training effectiveness through participant feedback, knowledge assessments, performance metrics, and business outcomes, making recommendations for improvement as needed. - Consult with managers and department leaders regarding employee development strategies and learning solutions. - Establish credibility with learners by demonstrating expertise, providing relevant examples, and connecting learning content to business objectives and job performance. - Analyze emerging learning and development trends and recommend innovative solutions to enhance organizational learning programs.

Project Leadership & Learning Technologies

- Provide project leadership for department-wide initiatives by coordinating timelines, deliverables, stakeholder communication, and implementation activities. - Support the administration and optimization of Learning Management Systems (LMS) and other learning technologies. - Create and maintain training manuals, procedure guides, multimedia resources, facilitator guides, and other instructional materials. - Perform work with a high degree of independence, exercising sound judgment and decision-making authority within established guidelines. - Handle complex assignments and escalated learning-related challenges while supporting team success and organizational objectives.

Leadership & Mentoring

- Mentor and support Learning & Development Specialists by providing guidance, coaching, feedback, and sharing best practices. - Assist with onboarding and development of new Learning & Development team members. - Serve as a mentor and knowledge resource for Learning & Development Specialists. - Provide guidance and support on project execution, facilitation techniques, instructional design, and stakeholder management. - Model professionalism, collaboration, accountability, and continuous learning. - Assist in onboarding and developing new department team members. - Share best practices, lessons learned, and innovative approaches to improve team effectiveness. - Support department initiatives and contribute to the overall success of the Learning & Development function

Organizational Support

- Must hold a valid driver's license and be able to operate a motor vehicle for travel to branches as necessary. - Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates a commitment to Austin Telco's mission and values of Respect, Empathy, Service, Integrity, and Cooperation. - Performs other duties as assigned by the Learning & Development Manager.

What You Bring

- Bachelor's degree in human resources, Organizational Development, Education, Business, or a related field, or an equivalent combination of education, training, and relevant professional experience. Relevant work experience demonstrating progressively increasing responsibility in learning and development may be considered in lieu of a degree. - Minimum of 5-7 years of experience in learning and development, training facilitation, instructional design, organizational development, or a related field. Internal candidates may be considered for advancement without meeting the stated years-of-experience requirement if they demonstrate sustained high performance, documented mastery of skills and competencies in their current role, and consistent readiness to successfully perform the responsibilities of the position. - Extensive experience developing training solutions using learning technologies, learning management systems, and the full Articulate 360 suite, including advanced proficiency with Articulate Storyline and Articulate Rise. - Demonstrated experience independently leading complex training or organizational learning projects. - Strong understanding of adult learning theory, instructional design methodologies, and performance improvement principles. - Advanced facilitation and presentation skills with the ability to engage diverse audiences and adapt delivery methods as needed. - Excellent verbal, written, interpersonal, and consulting skills. - Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously. - Experience developing training materials using learning technologies, e-learning authoring tools, and learning management systems. - Ability to build collaborative relationships and influence stakeholders at all organizational levels. - Strong analytical and problem-solving skills with the ability to assess learning needs and measure training effectiveness. - Ability to exercise sound judgment and work independently with minimal supervision.

Preferred Experience

- 5+ years of financial institution or credit union experience. - Professional certification such as Certified Professional in Talent Development (CPTD) or ATD Associate Professional in Talent Development - Experience with Learning Management System administration and reporting. - Experience mentoring, coaching, or developing peers and colleagues.

Why You'll Love Working Here

We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

- Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more - Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones - Retirement Plans: 401(k) with company match and a pension plan - Community Engagement: Volunteer opportunities and credit union-sponsored events - A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

Additional Requirements

- Good credit standing (verified prior to interview) - Successful background check and drug screening upon offer

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.