Field Technician III

What this Job Entails:

The Field Technician III will join our expanding team. They must have high level IT knowledge to carry out instructional documentation.

Scope:

- Follows established procedures on routine work - Requires following minimal or no instructions

Your Roles and Responsibilities:

- Engage with stakeholders and partner teams with the utmost professionalism and customer service - Ensure that SLAs and daily deliverables are met - Follow all policies, standards or safety guidelines that the client requires - Assist with installation of all IoT equipment and displays - Assist with problem solving and troubleshooting of any issue that may arise during an installation - Perform and/or provide remote assistance for equipment setups, breakdowns and troubleshooting IoT or other office technology as required - Assist in identifying blockers and resolving them for timely deployments and/or restoration of service - Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards - Onsite and remote troubleshooting IoT and office IT equipment to include network troubleshooting - Perform resets/reimages of hardware - Ordering hardware as required and tracking - Tracking project deployments and driving them to completion - Provide instructional guidance to users in a detailed yet concise manner - Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

- High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience - (Preferred) Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience - Ability to think and work independently - Excellent written and oral communication skills and strong customer service skills - Experience with spreadsheets, workflow and project management applications, and administrative software applications - Strong understanding of IoT setups and high level understanding of IT terminology and troubleshooting - Understanding of reading/understanding architecture, electrical, structural & system drawings - Travel to support other sites if required

Physical Demand & Work Environment:

- Must be able to sit, stand, stoop and bend for extended periods of time - Must have dexterity of hands and fingers to operate a computer keyboard, mouse, small power tools and to handle other office equipment - Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds - Must have the ability to perform office-related tasks which may include prolonged sitting or standing - Must have the ability to move from place to place within an office environment - Must be able to use a computer - Must have the ability to communicate effectively - Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers