Lead Business Analyst - Sales Operations

Position Overview

We are seeking an experienced Business Analyst to lead Salesforce implementation, optimization, and management at Applus+ IDIADA from a business perspective. This strategic role bridges business needs and technology solutions, transforming sales processes through effective system implementation and data-driven insights.

Key Responsibilities

Team Leadership & Management

- Manage and mentor a team of 2 Salesforce professionals - Coordinate activities, assign tasks, and monitor performance - Foster a collaborative environment focused on continuous improvement

Salesforce Implementation & Business Analysis

- Lead end-to-end Salesforce implementation projects and enhancements - Analyze and translate user needs, management requirements, and company objectives into effective Salesforce solutions - Maximize platform capabilities while minimizing unnecessary customization - Ensure best practices in configuration and business process design - Act as primary liaison between business stakeholders and technical teams - Identify opportunities to streamline sales workflows through technology

Reporting & Business Intelligence (Team Oversight)

- Integrate data from Salesforce, SAP, and other tools to provide holistic business insights - Define, track, and analyze Key Performance Indicators (KPIs) for sales operations - Extract actionable insights and communicate findings to management - Coordinate development of dashboards and visualization tools

Data Management & Systems Integration

- Oversee database management, data mining, and data cleansing activities - Manage data flow between Salesforce, SAP, and other enterprise systems - Conduct regular data quality assurance activities - Establish data governance standards

Training & Enablement

- Develop training materials in the learning management system - Lead training sessions with Salesforce team support - Communicate effectively with stakeholders at all organizational levels - Gather user feedback and translate it into actionable improvements

Experience & Technical Skills

- 5-7 years in business analysis with CRM focus and proven Salesforce implementation leadership - Deep knowledge of Salesforce platform, SAP integration, and enterprise BI tools - Expertise in sales process reporting, data analysis, and business intelligence - Experience with data mining, visualization, system integrations, and APIs - Proven track record managing teams and translating business needs into technical solutions

Leadership & Soft Skills

- Strong analytical, problem-solving, and stakeholder management abilities - Experience leading teams and cross-functional projects - Ability to define and track KPIs for complex sales processes - Excellent communication skills - Proactive, solution-oriented mindset with strong organizational skills

Applus IDIADA is committed to equality, diversity and inclusion. We don’t put limits on you, so don’t put limits on yourself either. There is a place for everyone.