Call Center Attendant (Temp to Hire)

ESSENTIAL FUNCTIONS:

- Answers incoming phones.

- Creates incidents in Syteline with routing calls and incidents to the appropriate department.

- Other duties related to the department and assigned by department management.

NON-ESSENTIAL FUNCTIONS:

- Act as a backup for the other call center attendants.

REPORTING RELATIONSHIP:

- Regional Service Division Manager

- National Service General Manager

SUBORDINATE STAFF:

- None

KNOWLEDGE:

- Able to collect, arrange, and analyze data.

- Able to prioritize job duties.

- Problem solving expertise is a must.

SKILLS:

- Proficient in Microsoft Office (Word, Excel, Google Docs)

- Familiar with internet functions—posting files, linking websites/files, downloading data, etc.

- Excellent written and oral communication skills

SCHEDULE:

- Onsite. No remote option.

- Monday to Friday

- 8:00 AM to 5:00 PM

PAY:

- $20.00 starting pay rate through agency

TRAVEL:

- Minimal.

MENTAL ABILITIES:

- Ability to work harmoniously with others.

- Ability to accept and follow instructions.

- Ability to maintain a positive attitude.

- Ability to identify where work is needed and then take the initiative to complete all open job tasks without being told prior.

WORKING CONDITIONS:

- Daily lifting to 25 pounds unassisted.

- 2nd floor with both stair and elevator access.

- Cubicle office setting.