Customer Service Executive

Responsibility:

- Answer inbound calls as well as assist customers who have specific inquires. - Professionally handle the customer call as per the company standard. - Accurately logging the customer call in CAFM system. - Handle and resolve customer complaints. - Provide customers with product and service information. - Identify and escalate priority issues. - Route calls to appropriate resource. - Follow up customer calls where necessary - Prepare reports on customer calls & circulate aging reports to the Execution Team. - Report the trend to the senior Executive. - Validating the service report from the execution team & closing the service request logged in the CAFM. - Build customer’s interest in the services and products offered by the company. - Provide personalized customer service to the highest level. - Coordinating with the QHSE Department for site related QHSE issues. - Assist the site / departmental manager to execute the project/site day to day QHSE requirements. - Provide assistance in implementation of QHSE management system to achieve the organizational goal. - Coordinate with other departments for QHSE resources necessary for the workgroup. - Assist the site/departmental manager to take corrective actions upon identification of the nonconformance. - Report all near misses, dangerous occurrences and incidents. - Assist the team in preparing incident reports. - Assist the site/departmental manager to assess and execute the QHSE training requirements. - Participate in the site QHSE meeting. - Participate in the site level hazard identification and risk assessment team. - Ensure all the workers under his/her management are aware of the internal QHSE alerts.