Customer Service Advisor

To provide support student recruitment from Latin America. Must be outgoing, results-oriented, have a good understanding of international recruitment within the education sector, and able to demonstrate an awareness of at least one major overseas market.

Key job responsibilities include:

- Assist in administrative process, update and maintain policies and procedures, referrals, payments, database.

- Handle administrative requests and queries from Account and Regional managers.

- Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English

- Building and maintaining strong relationships with agents and our customer services team.

- Utilising Salesforce CRM System as well as various internal systems and databases to manage bookings and groups referrals.

- Dealing effectively with challenges, resolving complaints, escalating issues to the relevant line managers and providing ongoing customer support.

- Managing cancellations & postponements;

- Supporting the Account and Regional Manager for the region.

- Demonstrating an excellent knowledge of Kaplan International products.

- To meet and exceed our Key Performance Indicators (KPIs)

- Manage sales pipeline to achieve team sales targets and drive results.

- Prepare and provide quotes developing relationships of both new and existing partners.

Minimum Qualifications

- Requires 2-5 years related experience

- A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets,

- Be comfortable working to tight deadlines while managing competing priorities

- Bilingual proficiency in English (C1)

- Exceptional interpersonal and communication skills

- Ability to multi-task, prioritize and manage time effectively

- Ability to work under pressure and hard when required, and through customer objections

- Competent computer skills

- Bachelor’s degree or equivalent