Credit Control Clerk

We are seeking a motivated, detail-oriented Credit Control Clerk to join our international finance team. In this role, you will be responsible for the day-to-day collection of outstanding invoices, managing student and agency accounts, and ensuring timely payments. Reporting directly to the Senior Credit Control Clerk, you will play a key role in maintaining a healthy cash flow for our global operations.

Key Responsibilities

Debt Collection & Communication

- Contact international customers (students, parents and partner agencies) via phone and email to secure timely payments. - Issue automated and manual payment reminders according to company credit policy schedules. - Manage incoming queries regarding invoices, payment methods and account balances, resolving them or escalating them as needed. - Maintain accurate notes and records of all collection activities and customer communications within the system.

Account Administration & Reconciliations

- Allocate incoming payments (wire transfers, credit cards, international platforms) to the correct customer accounts daily. - Perform regular bank reconciliations and clear unallocated cash in multiple currencies (GBP, USD, EUR, CHF, CAD). - Identify and flag billing discrepancies or disputed invoices to Sales and Operations teams for quick resolution. - Process credit notes and refunds in compliance with company policies and student visa regulations.

Reporting & Team Collaboration

- Monitor and review aging debt reports to identify overdue accounts that require immediate action. - Support the Senior Clerk and Team Leader with administrative tasks during month-end closing procedures.

Experience & Education

- 1-2 years of experience in Credit Control, Accounts Receivable or a high-volume Customer Service/Finance environment. - Experience in international environments, education, tourism or hospitality is a plus. - Educational background in Finance, Accounting, Business or equivalent practical experience.

Technical Skills

- Language skills: Full professional fluency in English is mandatory. Proficiency in any other language (French, German, Italian) is highly advantageous. - Comfortable using ERP systems and billing software. Intermediate knowledge of Microsoft Excel (sorting data, basic formulas). - High attention to detail with numbers, formulas and multi-currency transactions.

Soft Skills

- Excellent communication skills, with a polite, professional, yet assertive telephone manner. - Strong organizational skills to manage a high volume of emails and collection accounts efficiently. - Resilience and patience when dealing with difficult payment conversations or cultural differences.