Customer Service Representative - 3rd Shift- 6pm to 4:30am - Tues - Fri

Job Title: Customer Service Representative

Reports To: Operations Manager

Position Type: Full Time Non-Exempt

Schedule: 1st Shift- 7am to 5:30pm - Tues - Fri

Pay Rate: $20.50 per hour + $1.50 shift differential when applicable

Purpose of PositionTo ensure that all customers receive a timely, accurate and customized invoice

Values and Business Practices

- Customer First – We deliver on what we promise to our customers with a positive attitude - We treat everybody with respect and dignity - We operate with high business ethics - We are a good corporate citizen - We value our professional relationships - We strive to have a “Continuous Improvement Culture” - We are committed to the safety of our employees and our equipment/facilities

Company Expectations:

Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility:

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability:

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude:

Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.

Willingness to learn:

Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative:

Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.

Quality of Work:

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.

Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.

Follows directions:

Follows all written and verbal instructions provided by management, project leader, etc…

Communication:

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

Appearance:

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Position Competency

- The understanding of invoicing and billing processes and procedures. - Working knowledge of Microsoft Word Suite and ability to learn WMS. - The ability to provide administrative support.

Position Expectations

Customer Invoicing and Billing

- Month end invoicing to be completed within 5 business days of EOM or directed by customer. - Speed should never compromise accuracy. - Monitor and record external invoice errors on Clerical Error Spreadsheet. - Suggest ways to improve the accuracy and efficiencies of invoicing. - Ensure invoices are updated accurately with price changes based on contracts or addendum's. - Process daily invoicing accurately for Value Add and Transportation (if applicable). - Process billing according to customer billing procedures. - Meet customer based periods by ensuring all billings is complete by set deadline. - Keep customer files current.

Back Up/Main Office Responsibilities

- Assist with coverage of Reception desk by answering phones and greeting visitors Answer phone by the third ringing cycle. - Cross-train on other customer invoice processing to provide account converge when needed.

Administrative Support

- Provide administrative support to management team as needed. - Maintain a secure, well organized area free from clutter with information easily accessible to others. - Understand the functionality of Warehouse Management System and Transportation Management System.

Customer Communication

- Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.

These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.

Customer Service Representative