Assistant Manager - Regional Enterprise business

Role Summary:

Regional Enterprise lead (Asst Manager) is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services.

Roles and Responsibility:

- Monitor end-to-end Enterprise orders fulfilment to ensure accuracy and timely completeness. - Responsible for maintaining the MSL(minimum stock level) at respective regional DCs in coordination with planning team. - Ensure product range availability in regional DC’s. - Responsible for driving the OTIF and drive for improvement. - Timely resolution of customer complaints and discrepancies. - Coordinate with Warehouse/Transportation/Planning team to resolve customer/sales queries. - Co-ordinate with manufacturing units to prioritize the production as per business requirement - Experience in processing orders for variety of products in a timely and accurate manner - Bridge the gap between company and Enterprise customers (DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies.

Requirements:

- Minimum 5 -10 Yrs of Relevant Experience - Excellent knowledge of warehouse and transport operations - Good knowledge of MS excels and SAP system - Strong verbal communication skills - Problem solving mindset