IT Shift Associate

Company Background

Alamance is recognized as a leading manufacturer of aerosol whipped cream, flavored drinks, freeze pops, and bottled water, offering beloved brands like Classic Cream, Fun Pops, Coffee Toppers, Whipt, and Groovy Glacier. We produce, pack and ship private labels based on customer specific needs. An innovative company with proven experience in creating exciting new products that redefine what is possible in the food and beverage manufacturing industry.

Position Opportunity:

We are looking for a dedicated IT Support Specialist to join our team. The ideal candidate will provide technical support and guidance to users, ensuring smooth operation of hardware and software systems.

Essential Duties/Responsibilities:

- Providing guidance and technical support to users of hardware and software.

- Installing or fixing hardware and software as needed.

- Troubleshooting user issues and resolving them promptly.

- Manning the help desk and responding to inquiries.

- Maintaining networks and computer systems to ensure optimal performance.

- Communicating effectively with cross-functional teams to address IT needs.

- Adapting to changing environments and learning new technologies.

- Following directions and being open to continuous learning.

- Lifting and moving equipment weighing 10-20 lbs as required.