Delivery Manager

Lead Delivery Manager Experience: 8–12 Years Working Hours: Overlap with US & UK time zones About the Role: We’re looking for a Lead Delivery Manager who thrives at the intersection of execution, client partnership, and growth. This is a delivery-first leadership role where you’ll own outcomes across multiple client engagements while shaping long-term relationships and expanding accounts. You won’t just ensure projects are delivered—you’ll own client success, drive team performance, and influence revenue growth. What You’ll Own 1. End-to-End Delivery Excellence Own 4–5 concurrent client engagements, ensuring on-time, high-quality delivery Drive execution across the full software development lifecycle (SDLC) Proactively identify risks, resolve blockers, and ensure predictable delivery 2. Client Leadership & Stakeholder Management Act as the primary point of contact for US/UK stakeholders Build trusted advisor relationships with client leadership Own communication, expectations, and escalation management Define and managed SLAs/KPIs to ensure predictable delivery and client satisfaction 3. Team Leadership & Scale Lead and manage a team of 30–40 engineers and delivery professionals. Drive utilization, performance, and career development. Partner with hiring teams to build and scale high-performing squads. 4. Account Growth & Commercial Ownership Identify and drive upsell and cross-sell opportunities within existing accounts Contribute to revenue growth and account expansion strategy Ensure accurate invoicing and alignment with contractual milestones 5. Technical Oversight Provide architectural level guidance (non-coding, review-driven role) Ensure technical quality, scalability, and alignment with client needs Partner closely with engineering leads on key technical decisions What Success Looks Like (First 6–12 Months) Projects consistently delivered on time with high client satisfaction Strong client trust, leading to repeat business or expanded scope High team utilization and engagement with low delivery friction Tangible revenue growth within existing accounts What We’re Looking For 8–12 years of experience in IT services / delivery management Proven track record managing multiple projects and large teams Strong client-facing experience with global stakeholders (US/UK preferred) Solid understanding of SDLC and engineering delivery models Experience in resource planning, team scaling, and performance management Exposure to account growth, revenue ownership, or pre-sales support is a strong plus Key Strengths for This Role You are ownership-driven and comfortable being accountable for outcomes You can balance delivery rigor with client empathy You’re commercially aware and can spot growth opportunities naturally You bring structure to ambiguity and thrive in fast-paced environments