Guest Services Desk Agent (Winter)

As a Guest Services Desk Agent, you will be responsible for all concession sales, activities, season’s passes, and lift tickets. In this multi-faceted role, you will actively provide guest information regarding Panorama Mountain Resort - events, services, facilities and assist guests in booking winter activities. You have lots of energy and are more than happy to help as needed within with the Guest Service Department. Essential Functions: • Must possess an extensive knowledge of activities, events, resort amenities and surrounding area information. • Open & closing procedures of the Guest Services Desk • Book concessions, activities and special events for Panorama guests. • Process season’s passes and daily lift ticket sales and adjustments. • Provide ongoing communication between shifts, with supervisors and with concessions. Ensure all methods of communication are correct and updated regularly. • Accountable for dept. area daily maintenance of grounds, equipment & amenities • Help out as needed with tasks within the Guest Services dept. Experience/Requirements: • Previous front desk, customer service desk experience preferred. • Post-secondary College/University, in relation to recreation or business hospitality preferred. • Administrative experience in systems set up preferred. • Experience in guest relations and cash handling a must. • Intermediate to advanced computer skills in relation to Point of Sale systems, Resort ticketing program (RTP) and Microsoft applications. • Able to work evening and weekends as required.