Director of Residential Homelessness Services

Organization Overview The mission of Family Tree is to partner with all people to prevent and overcome the interconnected issues of child abuse, domestic violence and homelessness to promote safety, healing and stability across generations. As a long standing non-profit human services agency, we are committed to empowering change and transforming the lives of vulnerable populations in our community. We aim to recruit and retain high-quality and diverse team members who share in our commitment and vision to empower people and transform our community through innovative and integrated services. We are also committed to investing in our team i.e., strive to pay a fair wage, offer competitive benefits, provide generous sick and vacation time, offer staff development along with believing each employee’s unique qualities and experiences are the core of the organization. Family Tree strives to value and uplift diverse and marginalized voices, to recognize and address the ways in which oppression impacts the communities with which we work, and to promote inclusion and equity. Residential Services Family Tree’s GOALS and House of Hope are family shelters that serve households that are currently homeless or at risk of homelessness. Residential shelters are dedicated to providing a safe and supportive environment for families using a multigenerational, trauma informed and client centered approach. GOALS and House of Hope provides case management services and basic needs to the households enrolled in the programs. Residential programs operate 24/7 and offer up to 90 days of shelter at House of Hope and up to 9 months Job Summary The Program Director will provide the day-to-day administration and oversight of the GOALS and House of Hope residential programs for families with children who are experiencing homelessness within Family Tree’s Residential Services. This includes program management, staff supervision of Residential Services employees as well as interns/volunteers, training and direct service delivery. The Residential Director will provide astute oversight and proven understanding of all grants, funding, expenses and funding requirements associated with GOALS. The Program Director should have demonstrated leadership skills and a strong knowledge of homelessness and domestic violence. The Program Director will have proven experience working in/with and understanding the following terms and programs and entities; COC (continuum of care), ESG (Emergency Solutions Grant, TANF (Temporary Assistance for Needy Families), Trauma Informed Practices, Domestic Violence Advocacy, HMIS (Homeless Management Information System), Congregate Shelter, 2Gen Model Approaches, Housing First Model, Emergency Shelter, Transitional Shelter, Landlord/Tenant rights, and voucher programs. Along with the knowledge of programs and contracts, the candidate will have a proven track record of successfully managing data and grant reporting responsibilities. This candidate should be equipped to manage, build and facilitate community relationships with the City of Aurora, Arapahoe County, Douglas County, Tri Cities (Englewood, Littleton and Sheirdan). The Program Director will be supported by Family Tree’s Vice President of Homelessness Service as well as Family Tree’s Chief Operating Officer. The Program Director will lead the team in providing a strength based, client centered, trauma informed residential environment where every resident feels safe, heard, and supported. This candidate will embrace Family Tree’s culture of continuous improvement practice. The Director of Residential Services is responsible for creating an inclusive work and shelter environment for staff, interns, volunteers’ clients and community partners. The Program Director will maintain and uphold Fair Housing and Equal Housing Opportunity principles. The Program Director will have the ability to communicate and interact in meaningful and impactful ways with people from all backgrounds and those who have different viewpoints. Essential Duties and Responsibilities: Deliver day-to-day program management and administration of program service delivery. This includes: Learning and understanding program objectives Developing, and implementing policies, procedures and standards as needed. This includes best practices, database procedures and safety standards. Ensure team members adhere to contractual requirements and scope of services for each grant agreement pertaining to GOALS and House of Hope Adhere to program budgets. Promptly enter receipts and invoices into internal financial reporting systems. Accurately and promptly report program data for grant/contract reports, billing and internal reports. Complete schedules for regularly scheduled staff and relief. Provide guidance and support to team members and or clients, as needed. Ensure proper client and file documentation is maintained, assist with case reviews and audits. Provide general leadership to GOALS and House of Hope team members, full organization and community partners. Support Family Tree mission and model Family Tree values of commitment, integrity, accountability, DEI/inclusiveness, collaboration and advocacy. Facilitate regularly scheduled program team meetings and participate in Expanded Leadership Team meetings. Foster teamwork and integrated services and opportunities within the program and organization. Adhere to all Family Tree established policies and procedures, including those regarding timely reporting of suspected child abuse or neglect and confidentiality of client information. Ensure a safe working environment, following Family Tree protocols and implementation of safety procedures at GOALS and House of Hope Participate in community meetings such as; City Council meetings, Local Chambers of Commerce, community Town Hall meetings, and more as needed. Participate in regular supervision and regularly communicate with Vice President of Homelessness services to ensure high quality service delivery, effective problem solving, integration and a culture of learning. Partner with Chief Operating Officer, Vice President of Homelessness Services and Vice President of Human Resources regarding hiring new team members and retention of current team. This includes: Recruitment, selection and training of new hires. Provide regular supervision/check-ins, coaching, and performance evaluation of case managers, according to Family Tree values, policies, and procedures. Build new community relationships and partnerships that will lead to funding opportunities, and client resources Work and collaborate closely with Family Tree’s Gifts and Community Support Team to establish a robust volunteer and intern program to ensure rich community partnerships and experiences. Collaborate with Family Tree’s Gifts and Communit