Facilities Audio-Visual Technician I

This position is responsible for setting up, operating, and maintaining audio and video equipment for various events. Ensures complete customer satisfaction and troubleshooting related to audiovisual setups. ESSENTIAL DUTIES AND RESPONSIBILITIES: (This list is not intended to detail all aspects of the assigned work but is representative of the job’s overall responsibilities.) • Ensures a flawless, well executed event through accurate and timely setup, operation, and breakdown of required audiovisual equipment as listed in facility setup sheets. • Monitor sound and video operations during scheduled events to ensure all equipment is functioning correctly; troubleshoot any technical issues such as feedback or distortion • Complete pre-event sound checks when essential in delivering a high-quality experience that compliments the performance and venue. • Strives to exceed all expectations and needs of internal and external customers; meets with internal and external customers to ensure all audiovisual needs are met and working properly prior to event beginning. • Impeccable customer service and social perceptiveness to include the ability to evaluate customer satisfaction and responsiveness and pivot service as needed. • Understands all technical aspects of job requirements and demonstrates core operational ability to independently diagnose and resolve all equipment and software issues. • Work with IT Department for user support of all software and hardware related computer issues relative to A/V setup requirements. • Provide support to assist facility staff on setup requirements for audiovisual equipment requested for use by clubs and various membership meetings. • Collaborate with internal event planners, external sound techs, and entertainment to understand specific equipment and setup requirements for each event. • Take ownership and ensure accountability and responsiveness for all audiovisual setups in a safe and professional manner. • Complete preventative maintenance on association equipment and provide verbal and written recommendations for replacements and upgrades as needed. • Maintain and promote a positive professional image within the community. • Performs other duties as assigned. • Maintains consistent record of acceptable attendance and punctuality according to policy guidelines. • Must be able to work a flexible schedule, to include evenings and weekends, at any Recreation Centers of Sun City West facility. • Work is performed on site. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.