Waiter (Mandarin speaker) - Raffles The Red Sea

Guest Service Excellence

- Provide courteous, professional, and efficient food and beverage service at all times. - Anticipate guest needs, preferences, and expectations to exceed satisfaction. - Present menus proactively and provide detailed explanations of dishes and beverages. - Maintain strong product knowledge, including menu items, daily specials, and beverage offerings. - Handle guest feedback professionally and report any concerns to the Manager on Duty.

Operations

- Serve and clear food and beverage items in a timely and unobtrusive manner. - Ensure tables are properly set, cleared, and reset according to service standards. - Support team members with food running, table service, and station refills. - Act as a link between Front of House and Back of House to ensure smooth service flow. - Follow opening and closing checklists to ensure seamless operations. - Maintain cleanliness and organization of service stations at all times.

Financial & Quality Standards

- Support daily financial targets and operational goals of the outlet. - Follow all financial handling procedures as per company guidelines. - Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.

Health, Safety & Hygiene

- Ensure full compliance with HACCP and FIFO standards. - Follow all health, safety, and emergency procedures, including evacuation protocols. - Report hazards and maintenance issues through the appropriate systems.

Teamwork & Communication

- Maintain effective communication with colleagues and management. - Attend all briefings, meetings, and training sessions as required. - Support other departments when needed and contribute to overall hotel operations. - Uphold grooming and presentation standards at all times.

Additional Responsibilities

- Perform any additional duties or special projects assigned by management. - Demonstrate accountability and ownership within the workplace. - Contribute to sustainability initiatives and responsible operational practices.

- Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment. - High school diploma or equivalent preferred.

What’s in it for you...

- The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands. - The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations. - Become part of a team dedicated to creating unparalleled luxury hospitality experiences. - A competitive package and excellent opportunities for professional growth. - Outstanding discounts across the global Accor and luxury brand network.