Security Officer (CCTV Operator)

- Provide consistent, professional, and proactive guest service while collaborating with colleagues. - Regularly patrol all areas and buildings to ensure safety and security. - Address and manage the presence of trespassers or unauthorized individuals on the property. - Carry out security and baggage checks as necessary. - Monitor CCTV cameras and take appropriate actions to ensure the safety of guests and colleagues. - Observe and report any vehicle violations on the property, including parking issues, speeding, and dangerous driving. - Respond promptly to activated fire prevention systems, investigate causes, and report findings. - Address guest and staff concerns, offering first aid and casualty care in a timely, compassionate, and helpful manner. - Build and maintain strong, effective working relationships with all departments. - Record daily shift activities and provide relevant information to hotel departments for follow-up. - Ensure compliance with all corporate, hotel, and departmental policies and procedures. - Participate in hotel committees as needed. - Perform any other duties, tasks, or assignments as required within the department.

- Previous security or safety experience in a similar role within a luxury hotel environment is preferred. - Current First Aid and CPR certification is required; Advanced First Aid certification is preferred. - Completion of fire safety or firefighter training is an asset. - Strong written and verbal communication skills, along with excellent interpersonal and conflict resolution abilities, are required. - Proven ability to collaborate effectively within a diverse, multi-cultural team environment. - Demonstrated capacity to focus on guest needs while maintaining a calm and courteous demeanor at all times. - Strong work ethic, responsibility, reliability, and the ability to work rotating shifts (both day and night), split shifts, extended hours, including evenings, weekends, and public holidays are essential.