Security Manager

Security Operations

- Lead and manage the day-to-day operations of the Security Department. - Develop, implement, and continuously improve security policies, procedures, and standard operating procedures (SOPs). - Ensure adequate security coverage for all hotel operations, events, restaurants, bars, back-of-house areas, parking facilities, and guest rooms. - Conduct routine patrols and inspections to identify and mitigate potential security risks. - Ensure effective control of access points for guests, employees, contractors, and suppliers. - Maintain high visibility throughout the property to deter incidents and promote guest confidence.

Safety & Risk Management

- Conduct regular risk assessments and implement preventive measures. - Ensure compliance with health, safety, and fire regulations as required by Kenyan law and Accor standards. - Lead the hotel's emergency preparedness initiatives, including evacuation procedures and crisis response plans. - Coordinate fire drills and emergency simulations. - Investigate accidents, incidents, theft, fraud, and security breaches, preparing comprehensive reports and recommending corrective actions. - Monitor and reduce operational risks through continuous improvement initiatives. - - Leadership & Team Management - Recruit, train, coach, and develop the Security team. - Conduct regular performance evaluations and provide constructive feedback. - Foster a culture of accountability, professionalism, and exceptional guest service. - Lead departmental meetings and toolbox talks. - Ensure officers maintain high grooming and professional standards. - Guest & Employee Experience - Provide a secure environment that enhances the overall guest experience. - Respond promptly and professionally to guest security concerns. - Support the People & Culture department in investigations where required. - Promote safety awareness among all employees through regular training and communication. - Build strong working relationships with department heads to proactively address security concerns. - Compliance & Administration - Ensure full compliance with Accor operational standards, brand requirements, and local legislation. - Maintain accurate records including incident reports, occurrence books, investigation reports, key control logs, and security audits. - Prepare weekly and monthly security reports highlighting incidents, trends, and recommendations. - Manage departmental budgets effectively while controlling costs. - Ensure licenses, certifications, and statutory requirements remain current.

- Bachelor's Degree in Criminology, Security Management, Business Administration, or a related field. - Professional certification in Security Management is an added advantage. - First Aid, Fire Safety, or Emergency Response certifications are desirable. - Membership in a recognized professional security body is an added advantage. - Minimum of 5 years' experience in hotel security, with at least 3 years in a supervisory or managerial role. - Experience managing security operations in a large hotel or multi-property environment is an advantage. - Proven experience in crisis management, investigations, and emergency response.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus