Head of CX (Customer Experience) — Agent IA Legal-Tech (Paris)

Le système de customer success existe déjà. Personne ne l'améliore. Quatre chiffres à porter, l'outillage pour les bouger, et une équipe de deux personnes qui veut passer de l'exécution à la conception.

Stack technique : Customer Success · Churn & Activation · HubSpot · PostHog · Expansion / Upsell · Management · Playbooks & Séquences · Onboarding B2B. Localisations : Paris. Mode hybride / remote possible selon profil.

About Abbeal: tri-geo engineering studio (Paris · Montréal · Tokyo) founded in 2015. 100+ clients served, 50+ international talents via the Mobbeal mobility programme. Three pillars: Adaptive Follow-the-Sun (24/7 delivery across 3 time zones), AI-first, GreenOps & Performance. Four areas of expertise: Web & Mobile, Data & AI, Cloud & Reliability, Embedded & Robotics. We don't bill time, we ship scope. Working mode: short sprints, product ownership, AI-assisted code reviews (Codex), pair programming on sensitive topics, systematic ownership transfer at the end of each engagement. Recruitment process: sourcing by engineers (not by HR), short but rigorous technical validation, closing within 48 hours, 6-month guarantee. Mobbeal mobility programme for those who want to relocate to Tokyo, Montréal or Paris: we handle visa, housing, family and schools. Apply: [email removed].