Project Coordinator

Who We’re Hiring: RVA Graphics & Wraps is searching for an outgoing and detail-oriented Project Coordinator to join our team! The Project Coordinator is responsible for the clear and efficient communication between RVA Graphics & Wraps and our customer base in order to ensure customers receive the highest quality of service possible. This includes managing calls, analyzing customer accounts, scheduling, creating estimates, and making decisions independently while maintaining a positive customer service mentality. The ideal candidate has familiarity with vehicles and the ability to distinguish between different vehicle classes and how graphics apply to each. Who We Are: Get set for an amazing journey with RVA Graphics & Wraps! We’re experts at crafting custom vehicle wraps, eye-catching signs, banners, stickers, and digital prints that pop. Our team is a dynamic mix of artists, entrepreneurs, and car enthusiasts, all driven by our passion for creating cutting-edge designs and top-quality signage for businesses. Our guiding principles are Humility, Integrity, and Respect, leading us through the ever-changing world of creativity. We’re on the lookout for talented, hardworking individuals to help us not just meet but exceed our clients’ expectations. What You’ll Do: Operate a multi-line phone system and online messaging system in order to communicate with customers regarding job orders and needs. Work with customers to understand their needs and formulate quotes for projects. Create estimates based on customer specifications. Maintain a "Big Picture" view of service availability and pricing in order to clearly express information to our customer. Travel with Managers and Wrap Technicians as needed to assist on installation of completed projects. Continually exhibit a positive, customer service mentality. Remain up to date on internal responsibilities to ensure inquiries are forwarded appropriately avoiding unnecessary line transfers. Bring a customer service-first mentality to every interaction.