General Manager - Inside Sales

Role Overview: The Head – Inside Sales will be responsible for driving lead generation, nurturing, qualification, and inside sales conversions across the CLR Group, with a strong focus on CLR Facility Services. The role will lead a team of upto 10 Inside Sales Executives, optimizing the sales funnel, driving high-quality engagement through digital channels (email, LinkedIn, calls), and collaborating with marketing, operations, and business development teams to ensure a strong, actionable sales pipeline. Key Responsibilities: 1. Inside Sales Strategy & Leadership • Lead, coach, and mentor a team of Inside Sales Executives to achieve monthly and quarterly lead generation targets. • Design and implement the Inside Sales Strategy aligned with CLR’s business goals and sales roadmap. • Collaborate with Business Head and Regional Sales Leaders to ensure alignment with Pan India sales initiatives. 2. Lead Generation & Pipeline Building • Build, manage, and track an active pipeline of prospective clients across key verticals — Healthcare, BFSI, Education, Industrial, and Corporate. • Develop and execute structured outreach programs through calls, LinkedIn, and personalized email sequences. • Ensure a ₹100 Cr+ qualified opportunity pipeline in coordination with field sales teams. • Maintain visibility of lead progress through Zoho CRM with strict data discipline. 3. Email Campaign Management • Plan, execute, and monitor targeted email campaigns for different industry verticals and service lines. • Continuously analyze campaign performance metrics (open rates, click rates, response rates, conversions). • Work closely with the Marketing team to refine content, subject lines, segmentation, and cadence to maximize engagement. • Maintain an updated and segmented email contact database to ensure maximum reach and minimal bounce rate. • Implement A/B testing and data-driven decision-making to improve campaign ROI. 4. Process & CRM Excellence • Ensure complete adoption and hygiene in Zoho CRM — from lead sourcing to closure. • Create dashboards and reports for leadership review (weekly, monthly, and quarterly). • Improve inside sales processes through analytics, automation, and feedback loops. 5. Team Development & Collaboration • Build a performance-oriented culture with clear daily, weekly, and monthly goals. • Conduct periodic training sessions on communication, negotiation, and CRM utilization. • Coordinate with Marketing, Operations, and Finance teams to align leads with delivery capabilities and pricing frameworks.