Product Operations Engineer

The Product Operations Engineer will design, code and tests software solutions for learning systems. They will deliver and support products with high quality and in a timely manner. The Product Operations Engineer will administer Canvas, Integrated third parties, and the SIS (Student Information Systems), to support the worldwide expansion of our schools. They will be a collaborative and reliable individual who is motivated by working with an energetic, high-performing team to build a leading education company.

The Product Operations Engineer will oversee the implementation, support and troubleshooting of systems within our educational environment (Online, Brick and Mortar and international, 100+ schools). This position requires strong technical skills with data analysis, complex configurations, and integrations with both internal and external applications. The Product Operations engineer will work with the Software Development Managers and Software Engineers to provide suggestions and solutions to maintain and improve the current and future developments of the company.

Applicants in California, Colorado and New York are not eligible for this position.

Responsibilities:

• Design, implement and test software solutions for K-12 schools’ learning environment
• Design, implement and test RESTful web services using NodeJS, Google Apps Script, and Postman
• Work with various services from Amazon Web Services (AWS) to build, host and maintain application environments
• Follow best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applications
• Analyze and resolve technical and application problems
• Provide analysis and troubleshooting support for production issues & code deployment activities
• Contribute to the user interface design and development
• Work collaboratively with other developers/testers and product owners
• Setup and Administer systems (SIS, LMS, third party integrations) or existing and new schools joining the Pansophic environment
• Work closely with enrollment and development teams to identify complex mapping of data into the learning ecosystem
• Coordinate day to day operations of systems including but not limited to the following:
• Work closely with school staff, administrators, and operational teams to address system anomalies, accurately diagnose issues, and ensure timely resolution to minimize impacts to the learning experience
• Perform routine maintenance and application updates on servers/instances
• Coordinate with vendors on maintenance impacts and communicate out to impacted parties via Incident/Maintenance team
• Work with various departments/teams on projects, data requests, automation, custom reports
• Create and maintain documentation and provide training to corporate as needed
• Support systems during school year end activities and annual rollovers

Qualifications:

• Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree
• Experience administering complex systems/integrations such as Canvas LMS, SIS, Clever Integrations
• Strong technical aptitude required to learn new systems, processes, and backend r