Customer Support Engineer

Job description Job Title: Technical Customer Support Engineer Location: Khopat, Thane, 400601 Reports To: General Manager Job Summary Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience. Key Responsibilities Customer Interaction: Act as the primary customer contact, delivering exceptional service. Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed. Product Knowledge: Stay updated on company products, services, and trends. Customer Experience Improvement: Identify and recommend improvements for customer experience. Technical Support: Assist with product setup, troubleshooting, orders, and returns. Database Management: Maintain accurate customer records in the database. Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction. Reporting: Generate reports on customer satisfaction and improvements. Training: Train new customer service representatives if needed. Team Collaboration: Participate in team meetings and improvement initiatives. Qualifications & Skills Education: Diploma/ degree in Electrical/ Electronics field preferred Experience: Experience in customer service or a related field. Skills: Excellent communication, problem-solving, and multitasking skills. Technical Proficiency: Proficiency in customer service software and Microsoft Office. Mindset: Strong organizational skills and a customer-centric mindset. Apply now if you are passionate about customer satisfaction! Requirements Preferred Qualifications Industry Experience: Industry-related customer service experience. Software Knowledge: Knowledge of ticketing systems. Language Skills: Bilingual abilities are a plus. Benefits Benefits Compensation: Competitive salary and performance incentives. Health Benefits: Health insurance. Leave Policy: Paid time off and holidays. Growth Opportunities: Professional development opportunities. Work Environment: Supportive work environment.