Customer Service Manager/Route Manager

Career opportunity Canadian Linen and Uniform Services Company is looking for an experienced Route Manager/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on assigned routes. The ideal candidate will need to have prior experience in route supervision in a fast-paced environment. What you’ll do: • Direct, supervise and manage drivers and assigned routes; • Develop strategies to optimize route productivity; • Train new employees in use of equipment, safety and driving hazards; • Provide employee supervision and problem solving; • Ride with drivers to detect errors in driving the vehicle or servicing accounts; • Direct research into causes of customer complaints; • Assist in researching, analyzing, designing and implementing routes; • Design and implement safety policies and procedures; • Maintain employee and customer retention rate through active communication and problem-solving efforts; • Create presentations and other management-level reports; • Performs other duties as assigned or requested. We are looking for individuals who are: • Bachelor's degree is preferred but equivalent experience will be considered; • Valid driver's license with clean driving record (we require a Driver’s abstract); • 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience; • 2+ years of management experience (including training and development); • Working knowledge of Microsoft Office (Outlook, Word and Excel); • Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis; • Customer-focused and detailed oriented; • Excellent communication and interpersonal skills; • Excellent time management and problem-solving skills. What’s in it for you: • Job stability: Canadian Linen has been employing people for over 100 years in Canada • Competitive pay rate • Great benefits and employee assistance program • Ongoing training and mentoring • Great teammates and collaborative work environment • Consistently growing company that promotes from within Compensation: The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $70,000-$75,000 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.