Customer Service Representative

This position provides customer service and clerical support for department operations. · Answers telephone and greets visitors; provides information and assistance; takes messages; refers to appropriate personnel. · Accepts and processes utility payments, taxes and license fees; issues receipts. · Makes account adjustments. · Processes refund checks. · Balances cash drawer. · Scans files for attachment to customer accounts. · Enters fees and makes deposits for other city departments. · Opens new utility accounts; closes accounts. · Researches and resolves customer account issues. · Assists customers by coordinating payment arrangements. · Maintains office supply inventory; reorders as needed. · Performs related duties. Requirements · Knowledge of modern office practices and procedures. · Knowledge of city and departmental policies and procedures. · Knowledge of computers and job-related software programs. · Knowledge of customer service principles and practices. · Skill in prioritizing and organizing work. · Skill in the maintenance of files and records. · Skill in the use of such office equipment as a computer, scanner, fax machine, and copier. · Skill in oral and written communication. · Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. · Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years. · Ability to be bonded.