Systems Administrator (R5064)

Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai https://www.shield.ai. Follow Shield AI on https://edge.prnewswire.com/c/link/?t=0&l=en&o=4619680-1&h=3309389735&u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshield-ai&a=LinkedIn, X https://x.com/shieldaitech, Instagram https://www.instagram.com/shield_ai/, and YouTube https://www.youtube.com/@Shield_AI. JOB DESCRIPTION: The Systems Administrator is responsible for supporting, securing, and optimizing enterprise IT operations. This includes end-user system support, infrastructure maintenance, IT asset lifecycle management, and leadership of junior team members. The ideal candidate brings strong technical expertise, organizational discipline, and a collaborative mindset to support a modern, scalable, and secure IT environment. What you'll do: - - Provide hands-on desktop, server, and systems administration support for Windows and Linux environments. - Install, configure, and troubleshoot hardware and software issues across end-user devices and server systems. - Administer user accounts, access control, and group policies using Active Directory and Azure AD. - Manage IT assets throughout their lifecycle: procurement, deployment, support, and decommissioning. - Ensure proper inventory control, software licensing compliance, and asset tracking using IT asset management tools. - Generate reports on hardware/software usage, compliance, and asset depreciation for internal and audit needs. - Lead and mentor junior administrators and support staff; contribute to technical documentation and team training. - Participate in on-call rotation and perform maintenance activities outside business hours as required. - Collaborate with infrastructure, network, and security teams to support enterprise IT operations and incident response. Required qualifications: - - 3+ years of experience in systems administration or enterprise desktop support roles. - Strong proficiency in Windows and Linux operating systems. - Experience with Active Directory, Azure AD, and identity/access management tools. - Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and endpoint security practices. - Familiarity with IT asset management platforms (e.g., SNIPE, JSM, JIRA). - Ability to participate in an on-call rotation and off-hours maintenance windows. - Strong documentation, troubleshooting, and customer service skills. - Excellent communication and collaboration across technical and non-technical teams. Preferred qualifications: - - 5+ years of IT experience, with at least 2 years in a senior or mentoring capacity. - Experience with Microsoft Endpoint Manager (Intune), JAMF, and scripting in PowerShell. - Working knowledge of ITIL practices related to change, incident, and asset management. - Previous experience in asset lifecycle planning and procurement strategy. - Experience supporting remote and hybrid work environments. - Industry certifications (e.g., CompTIA, Microsoft, ITIL, Cisco) are a plus. Why join Shield AI: - - Help build the defining defence technology company of this century. - Work at the forefront of AI, autonomy, and next-generation defence systems. - Operate in a highly entrepreneurial and mission-driven environment. - Make a direct impact on international growth and strategic defence partnerships. - Collaborate with exceptional teams solving some of the world’s most complex operational challenges. #LI-LD2 #LC Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.