Facilities Support Associate

The Facilities Support Associate keeps the Aurora campus running smoothly — supporting office and warehouse operations, mailroom and shipping, and day-to-day facilities needs. This role is the go-to contact for employees, contractors, and visitors on facility-related requests. Requirements Key Responsibilities • Support daily facilities operations across the Aurora campus office and warehouse, including access control, badge management, and visitor services. • Respond to and track facility service requests through to resolution. • Monitor and replenish office supplies, pantry areas, and facility inventories. • Manage the mailroom: receive, sort, and distribute incoming mail and packages; prepare and process outgoing mail and shipments through approved carriers (USPS, FedEx, UPS, DHL). • Operate postage meters, shipping software, and mailroom equipment; maintain accurate shipment records and mailroom supplies. • Notify employees of package arrivals and assist with pickup. • Ensure secure handling of confidential, sensitive, and high-value documents and packages. • Support office moves, inventory management, and other administrative projects as assigned. • Ensure compliance with company policies, safety standards, and building regulations. Required Qualifications • High school diploma or equivalent required; associate degree a plus. • 1–3 years of experience in facilities, mail/office services, workplace operations, or a related support role. • Proficient in Microsoft Office and work order management systems; SAP experience a plus. • Basic knowledge of building systems and maintenance practices. • Strong customer service, communication, and organizational skills; able to prioritize multiple tasks accurately. • Able to lift up to 50 lbs. and perform occasional physical tasks such as moving furniture or equipment. • Comfortable working independently and as part of a team, with strong attention to detail and problem-solving ability. Preferred Qualifications • Experience in a corporate office, manufacturing, or educational environment. • Familiarity with shipping/carrier platforms and package tracking systems. • Knowledge of workplace safety standards and mail processing regulations. Key Competencies Customer focus, reliability, attention to detail, organization and time management, communication, problem-solving, teamwork, confidentiality, adaptability, and safety awareness. Working Conditions • Combination of office and warehouse-based work, with frequent walking throughout the campus. • Regular interaction with employees, vendors, and delivery personnel. • Occasional lifting, carrying, and movement of office equipment.