Senior Manager, Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Experience based in United States. This is a senior leadership opportunity to build and scale a modern customer experience function within a fast-growing technology environment. You will shape the processes, tools, and customer insight capabilities that enable a more proactive approach to CX. The role combines strategic ownership with hands-on analysis, operational leadership, and cross-functional execution. You will turn customer feedback, complaints, escalations, and behavioral signals into clear priorities and measurable improvements. A key focus will be developing scalable service channels across human support, self-service, and automation. You will influence product, engineering, marketing, and operational roadmaps while leading teams and navigating ambiguity. This is an ideal role for a data-driven CX leader who thrives on transforming customer insight into business impact.