OCONUS Service Delivery Manager (location is Camp Humphreys, Korea)

Key Responsibilities: Work location is Camp Humphreys, Korea. - Oversees all aspects of customer service center service delivery teams and operations. - Daily interaction with team leads to ensure objectives of the organization and customer service quality are maximized; experience conducting performance reviews of IT services. - Ensures continuous improvement is a focus area. - Manage and supervise a multi-work center IT support staff, ensuring consistent service quality across locations. - Oversee daily operations of a customer-support Service Desk with a team of 10 or more...