Spa Concierge | Part Time

Omni Fort Lauderdale Hotel The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. JOB PURPOSE: The Spa Concierge will work as a part of the Spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. ESSENTIAL JOB FUNCTIONS: • As part of the MOKARA Spa team, the Spa Concierge is to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. • Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests. • Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest. • Relay with confidence both product and service benefits to guests and assist with closing of retail sales. • Provide tours of the spa and offer/serve beverages as needed. • Communicate spa promotions with guests. • Maintain cleanliness and neatness of spa facility, locker room and fitness center. • Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services. • Perform daily general cleaning and minor maintenance tasks in the spa facility. • Responsible for opening and/or closing of the hammam, sauna, steam room and whirlpool areas, and their daily sanitation. • Ability to ensure cash handling procedures are always adhered to. • Ensure all guest challenges are resolved in a timely manner and management is made aware of situation. QUALIFICATIONS: • Minimum 1-year experience working in a customer service-based position. • Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy. • Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs. • Attention to detail and excellent organizational skills. • Maintain a professional business appearance, attitude, and performance. • Must be able to work a variety of shifts including weekends, evenings, and holidays. • Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit. ENVIRONMENT & POSITION ANALYSIS: • Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. • Stand, walk or sit for an extended period or for an entire work shift. • Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email removed].