Rental Attendant & Segway Tour Guide | Amelia's Wheels | On Call

Omni Amelia Island Resort & Spa At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa. Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit. Rental Attendant and Segway Tour Guide | Amelia’s Wheels Overview: To provide a unique experience by offering Segway tours, Bike rentals, and Island Hopper rentals. Responsibilities: • Work in Amelia's Wheels by providing guest assistance including but not limited to: providing guests with property information, on property directions, providing rentals of Bicycles, Island Hoppers, and leading Segway tours • Book and Manage reservations for Segway tours using Xola • Book and Manage reservations for Island Hopper reservations using Bike Rental Management software • Able to ride a Segway and become a certified instructor to lead property Segway tours within 60 days of hire • Be familiar with Omni Amelia Island bike trail s and tour routes • communication with associates and guests • Knowledgeable about all hotel amenities, Omni outlets, and company events. • Attend and participate in Amelia's Wheels' meetings and monthly All Together Get Together • Assist with routine cleaning of Amelia's Wheels and of equipment (e.g. sweeping, emptying trash, picking up, organizing and inventory) (e.g. cleaning Segways, Island Hoppers and Bicycles) • Ensure all bicycles, Island Hoppers, and Segways are clean, safe and act immediately with any concerns • Knowledge of basic bike, island hopper, and Segway maintenance and repairs • Daily maintenance of all Amelia's Wheels Bicycles, Island Hoppers and Segways • Be knowledgeable of Omni's culture • Cross Utilization • Assist in all other aspects of the recreation department as needed to include but not limited to: group functions, events, Nature Center, Pool/Beach, Camp Amelia, Heron’s Cove mini-golf, Health and Fitness, and Tennis operations • Work holiday events and special programs as schedule • Hotel Specific Functions: ◦ Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings ◦ Have a thorough understanding of Omni Hotels culture, rules, and regulations ◦ Answer phones using the proper "Moments of Service" scenario ◦ Provide guests with cheerful, personable, efficient service ◦ Responsible for a clean and professional appearance of uniforms ◦ Fully understand and implement "Moments of Service" and “Power of Engagement” ◦ Interact with every guest using Omni Standards ◦ Knowledgeable about all hotel amenities and property specifics ◦ Actively participate in the assurance of the safety of all guests ◦ Treat everyone, supervisors, staff and guests with courtesy and respect always Qualifications: • Must be 18 years of age or older • Valid driver’s licenses • Able to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly • Able to stoop, stand, push, pull and walk or stand for long periods of time • Must be able to hear, smell, have good or corrected vision, and a good sense of balance • Associate must be able to verbally communicate clearly and effectively to various sized groups of resort guests • Able to multi-task effectively Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email removed].