Specialist - Quality System and Customer Service (57559)

Please no external recruiters Founded in 1993, SIRIO is a leading global nutraceutical solution provider with extensive expertise in an array of delivery formats, including gummies, softgels, capsules, tablets, powders, functional beverages, probiotics, and other innovative dosage forms. The company is one of the world’s largest providers of soft gel and gummy solutions. Driven by over 300 scientists across five global R&D centers, SIRIO transforms potent ingredients into effective, consumer-friendly products. SIRIO operates seven state-of-the-art manufacturing sites delivering "global resources, local delivery" to partners in more than 50 countries. In 2023, SIRIO acquired Best Formulations, further solidifying its position as a premier global nutraceutical solution provider, and significantly enhancing its manufacturing capabilities and capacity, with a notable focus on bolstering its presence currently as Sirio Americas California, LLC. About the role: We are a trusted partner to our customers when it comes to innovation and have one of the strongest R&D, product formulation and technical teams in the industry. We are recognized as the leader in plant-based softgel innovation and our ability to encapsulate difficult formulas. We seek out innovation across our entire business and pass that knowledge and expertise to our customers. As a Quality System and Customer Service Specialist, you will will ensure that all Quality related functions are compliant with GMP regulations and consistent with company policies and procedures in addition to conducting audits that insure continuous control over materials, facilities and products throughout the production cycle. How will you contribute: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Essential job functions and duties include, but are not limited to: Participate in internal quality audits and support the planning, coordination, and hosting of customer, certification body, and regulatory agency inspections to ensure compliance with applicable procedures and regulations. Conduct investigations and perform root cause analyses for audit findings, nonconformances and other quality issues. Develop, implement, and monitor Corrective and Preventive Actions (CAPAs), ensuring timely completion, effectiveness verification, and proper documentation. Track CAPA status and quality metrics, perform trend analyses, and provide periodic reports to management to support continuous improvement initiatives. Maintain current knowledge of applicable regulatory requirements, GMP regulations, and industry quality standards. Support customer quality activities by preparing quality documentation, completing customer questionnaires, reviewing quality agreements, and responding to quality-related inquiries. Draft, review, revise, and maintain Standard Operating Procedures (SOPs), Quality Procedures, work instructions, forms, and other quality documentation. Support compliance risk assessments including HACCP and Food Defense. Support in-house cGMP training and awareness programs for Quality Operation staff and other employees as needed. Monitor quality KPIs and prepare periodic reports to support Management Review and continuous improvement. Complies with all Company policies and procedures, including safety rules and regulations. Maintains a safe work environment and operates in a safe manner. Perform other related job duties related to the job, as assigned by management.