Credit and Collection Supervisor

Lead, coach, and develop a team of Credit and Collections professionals to achieve performance goals and deliver exceptional customer service Drive results by monitoring key performance indicators, service level agreements, and collection targets while fostering a high-performance culture Oversee daily collections operations to ensure efficiency, accuracy, and compliance with company policies and procedures Reduce financial risk by managing accounts receivable, minimizing bad debt, and improving Days Sales Outstanding Build strong partnerships with internal teams, customers, and external stakeholders to resolve issues and support business objectives Analyze account performance and implement effective collection strategies to accelerate the resolution of past due balances Identify and implement process improvements that enhance productivity, effectiveness, and the overall customer experience Support month-end activities, maintain accurate process documentation, and ensure operational deadlines are consistently achieved