Customer Service Representative

📍 Lahore, Pakistan Milele Pakistan is looking for a Customer Service Representative (Multilingual) to manage both inbound and outbound customer interactions. This role is ideal for candidates with strong communication skills and experience in contact center operations. Key Responsibilities Handle inbound customer queries via calls in a professional and timely manner Make outbound calls for follow-ups, support and customer engagement Provide accurate information about services and resolve customer concerns Maintain proper call records and CRM updates Ensure high levels of customer satisfaction and service quality Meet assigned call handling and performance targets Requirements Fluency in English (mandatory) and good command on other languages (Arabic, French, Spanish) will be preferred. 1–3 years of experience in a call center (inbound/outbound) Strong communication and interpersonal skills Ability to handle customer queries professionally and efficiently Basic knowledge of CRM systems and MS Office Willingness to work in a fast-paced environment Note: Profiles having exposure to GCC customer handling and experience in customer support/telesales will be given preference.