Customer Service Representative - Loan Processing

Summary of Position The Call Center Customer Service Representative/Loan Processor provides superior effective customer service to customers. Assures accurate information has been provided to process loans properly. The Customer Service Representative/Loan Processor requires a solid understanding of integrity and demonstrates ethical behavior. This position has access to critical, sensitive, corporate systems and company & customer information. Essential Roles/Responsibilities Handles high volume of Inbound/Outbound customer service calls for Loan Processing Obtains necessary information to process and complete loan files Examines documents to ensure accuracy and compliance with existing underwriting guidelines. Fulfills customer needs to ensure customer satisfaction Demonstrates basic knowledge of lending services and practices Other duties as assigned Education Requirements Required: High School Diploma or GED Preferred: Some college