ON CALL RECEPTION AMBASSADOR

The On Call Reception Ambassador at the Tony Hopson, Sr. Center for Self Enhancement (SEI) holds a high-profile public relations role, responsible for creating a positive first impression for visitors, staff, students, and parents. This pivotal position oversees all front office functions and maintains the decorum of the lobby area for SEI/Community & Family Programs. This role supports SEI’s Administrative and Facilities Departments and reports to the Facilities Manager. Standard hours are Monday through Friday, 8:30 AM – 5:00 PM with weekend availability for specialty events. This is an on call position Primary Responsibilities: Customer Service Excellence: Greet and direct visitors, parents, students, and staff with professionalism and warmth. Answer phones, assist with inquiries about the Agency, and transfer calls to appropriate staff members. Distribute brochures or information as requested by visitors. Administrative Support: Perform a variety of clerical duties, including calendar management and meeting preparation/scheduling. Technology and Program Management: Learn and manage various programs such as Van Request, Hop Cards, Amazon orders, and Conference Room Tech support. Coordinate and support the scheduling and technical needs of conference rooms. Facilities and Equipment Coordination: Responsible for opening and closing of the building each day, ensuring the building is secure and the alarm is set. Manage van reservations, ensuring all bookings are complete, valid, and accurate for key check-in and check-out. Visitor and Staff Support: Maintain all visitor sign-ins and coordinate with facilities to ensure the cleanliness and organization of the staff lounge, including managing printer and copier supplies.