Table Games Supervisor

S UMMARY: T h e Pit Supervisor is responsible for the overall supervision of the Dealers during his/her assigned shift. The Pit Supervisor ensures the all guests receive service as outlined in the Hospitality Standards. ESSENTIAL DUTIES AND RESPONSIBILITIES 1 . Monitors staff performance, ensuring adherence to all Casino policies and procedures as well as internal controls. 2 . Maintains constant awareness of table game activity and enforces policy and procedures for all Table Games. 3 . Assists in the development of all departmental programs and special events. 4 . Analyze customer play, cheating, scams, card counters, collusion and unusual or suspicious variations of play. 5 . Ensures adequate staffing levels through scheduling. 6 . Knowledgeable of local, federal and state gaming regulations as well as Running Creek Casino internal controls, policies and procedures. 7 . Assists the Gaming Shift Manager and Table Games Manager to resolve guest complaints in a prompt and courteous manner. 8 . Ensures all guests are satisfied with their experience at the Running Creek Casino. 9 . Assists the Table Games Manager with retaining, promoting, performance evaluations, training, and disciplining employees with the concurrence of the Gaming Operations Manager, Operations Director, General Manager and Human Resources Director. 10 . Must adhere to the safety rules and regulations of the Running Creek Casino and of the Table Games Department.