Implementation Engineer, TPRM

About Us

Hyperproof is on a mission to transform the Governance, Risk, and Compliance (GRC) world with a powerful new software platform. With Hyperproof, companies can save time and money while also operating their programs at a much higher level of effectiveness and accountability. We envision a world where organizations we depend on are truly trustworthy — and Hyperproof is the platform that will get them there.

We have a great team and culture — picture yourself in a highly collaborative startup environment where you can make a real impact on something truly important. It's an exciting time to be at Hyperproof; we raised our Series B round in 2023, validating our teamwork and company vision, and we continue to grow rapidly.

As we scale our Third-Party Risk Management (TPRM) product, we are looking for an Implementation Engineer to join our Customer Success organization. This is a technical customer-facing role — you will own the end-to-end onboarding of enterprise customers onto Hyperproof's TPRM platform, from requirements discovery through configuration, custom integrations, and go-live. You are equally comfortable in a customer conversation and a code editor.

Who You Are

• You are a technically strong engineer who genuinely enjoys working with customers — translating their requirements into working solutions, not just handing off specs to someone else.
• You can read a customer's existing vendor risk workflow, identify where Hyperproof fits, and build the integrations and configurations that make it real.
• You write clean, maintainable code and take pride in delivering implementations that customers can understand, operate, and build on themselves.
• You are organized and project-minded — able to manage multiple concurrent implementations, keep stakeholders aligned, and move things to closure.
• You thrive in a remote, async-first environment and communicate clearly in writing across technical and non-technical audiences.

What You'll Do

Implementation Management: Plan, Optimize, and Execute

• Scope and document implementation requirements, integration needs, and success criteria for each new TPRM customer engagement.
• Lead end-to-end implementation projects, managing relationships with customer stakeholders from kick-off through go-live and handoff to Customer Success.
• Run project kick-off meetings to align on expectations, deliverables, timelines, and technical dependencies.
• Proactively identify implementation risks — technical and organizational — and work with internal and customer teams to mitigate them.
• Manage 5+ concurrent implementation projects simultaneously, balancing technical execution with customer communication.

Consultation: Understand Customers' True Needs and Goals

• Lead discovery sessions to understand each customer's existing vendor risk management processes, data sources, and integration landscape.
• Drive current-state versus future-state analysis to document requirements and design solutions that address customers' real business needs — not just surface-level asks.
• Advise customers on TPRM best practices: vendor tiering, questionnaire design, risk scoring frameworks, and vendor lifecycle workflows.

Technical Implementation: Build, Integrate, and Configure

• Configure Hyperproof's TPRM platform to match customer workflows — vendor assessment templates, risk scoring models, approval workflows, notification rules, and reporting.
• Build and maintain API integrations between Hyperproof and customer systems — including procurement platforms, GRC tools, identity providers, and internal data sources — using Hyperproof's REST APIs and webhooks.
• Write scripts and automation to support data migration, bulk imports, and ongoing data sync between Hyperproof and customer environments.
• Develop custom solutions where needed — lightweight tooling, integration middleware, or workflow automation — to bridge gaps between Hyperproof's out-of-the-box capabilities and customer requirements.
• Ensure all technical deliverables are documented, tested, and handed off in a state that customers and the Customer Success team can maintain independently.

Coach: Train and Guide Customers to Success

• Design and deliver tailored training sessions for customer administrators, program managers, and end users — covering both platform usage and any custom integrations you've built.
• Develop reference materials, integration documentation, and self-service resources that help customers operate Hyperproof confidently after go-live.
• Ensure customers have completed all necessary steps to achieve maximum value from Hyperproof's TPRM product before handoff.

Product Feedback: Close the Loop with Engineering

• Act as the structured voice of the customer during implementations — documenting integration gaps, configuration limitations, and feature requests and routing them to Product and Engineering with clear context.
• Contribute to the development and iteration of implementation playbooks, integration templates, and reusable technical assets that reduce time-to-value for future customers.

How You'll Know You Are Successful

In your first 3 months, you will:

• Complete your first end-to-end TPRM implementation, including at least one API integration, on time and to customer satisfaction.
• Become a functional expert on Hyperproof's TPRM product, REST APIs, and core implementation processes.
• Contribute at least one reusable technical asset — an integration template, script, or configuration guide — to the implementation playbook.

By 6 months, you will:

• Manage 5+ concurrent implementation projects with consistent on-time delivery and strong customer satisfaction scores.
• Have built integrations with 3+ external systems, with documentation that the Customer Success team can use independently.
• Be recognized internally and by customers as a trusted TPRM technical authority.
• Surface product feedback from implementations that directly influences the TPRM roadmap.

What You'll Bring

Required:

• 3–5 years of experience in an implementation engineer, solutions engineer, technical consultant, or similar customer-facing technical role at a SaaS company.
• Hands-on experience building and maintaining REST API integrations — you are comfortable reading API documentation, writing integration code, and debugging in production.
• Proficiency in at least one scripting or backend language — Python, Node.js, or similar — for data migration scripts, automation, and l