Customer Service Representative

The Customer Service Representative is responsible for the overall day-to-day management of assigned accounts. This role interacts directly with our customers. It is truly important to always have a happy and helpful attitude. Continuously drive service excellence throughout the organization. Inform the leadership team of all challenges and changes. Must have the ability to keep up with a fast-paced work volume daily. Exercise sound judgment in handling customer calls, complaints, and issues. Ability to engage using teamwork/collaboration, motivation, and development to lead 100% customer satisfaction. Skills assessment tests will be given during the hiring process. Job Responsibilities ▪ Become an expert on Corbett Exterminating’s services, pricing, and proposals. ▪ Always work as a positive team member. ▪ Be flexible when needed to assist a fellow team member. ▪ Cross Train on various accounts. ▪ Maintain efficient notes on all customer calls. ▪ Respond to customers in a timely fashion. ▪ Always remember to provide satisfactory responses to customer inquiries and problems. ▪ Investigate successful treatment plans for repeated customer problems by reviewing problem accounts with field managers. ▪ Regularly research and follow-up on customer services, especially but not limited to, unidentified insect service calls, repeat service calls relating to any pest, general problem accounts, etc. ▪ All follow-up calls must occur before the end of the business day. ▪ Inquire why customers are canceling and attempt to save the relationship.