CSR – Quality Assurance

Are you a problem solver? Come join J&B's Customer Service QA Team!! APPY NOW & GET YOUR SEAT in the 8/12 TRAINING CLASS! Full time in Wixom, MI The Customer Service Representative – Quality Assurance is responsible for researching why orders were held, then taking next steps to resolve. Essential Functions: · Reviews orders that were held and conducts research to discover cause. · If an order is held because it requires a new prescription, then the request goes to Prescription Renewal Team for resolution. · Other reasons may include a need for Prior Authorization, need for an AOB, the customer may be deceased or in a nursing home, or other discrepancy. · In some cases, resolution may be tasked to another team. In other instances, the QA team can resolve, and the order may be released. · Notifies IT if the issue was a system setting, so they can correct. · Notes comments or other relevant information into system. · Inform Team Support or Sr. Team Leader if there are unusual issues or matters requiring her attention or intervention. · Make suggestions and assists with projects as able. · Submit reports to leaders as requested. Supervisory Responsibilities: The Customer Service Representative has no supervisory responsibilities. Position Type: This is a full-time position, with a regular 40-hour work schedule of 8:00 am to 5:00 pm. At times, overtime may be required. Required Education and Experience: · 2+ years of experience in a fast-paced customer service role requiring good judgment and problem solving skills. · High school diploma or GED Other Duties: All other duties as assigned by management. Please note this job description is not designed to cover or Requirements · 2+ years of experience in a fast-paced customer service role requiring good judgment and problem solving skills. · High school diploma or GED Other Duties: All other duties as assigned by management.